Radiodetection Cable & Pipeline Location

Radiodetection products can be registered for the extended warranty on the Radiodetection Online portal.

Visit: portal.radiodetection.com

To register your products, a company account must first be created. This is a two-step process.

1. Register for a portal guest account. Verify your email.
2. Sign in to your portal guest account and continue with the registration process to create a portal company account. Verify your mobile number.

The Radiodetection Online Portal enables authorised company users to register their company’s Radiodetection supported products.

Benefits of product registrations include:

• Manage your products

Use the Product Overview tab to check your registered products, their calibration status (if applicable) and who used it last.

• Keep your product updated

Receive notifications about your product such as new features and software updates.

• Extended Warranty 

RD8200SG, RD8200 and RD7200 utility locators, MRX Series of RF Marker Locators,  TX range of transmitters, and the PCMx locator all benefit from an additional 2 years warranty if registered within 90 days of purchase directly from Radiodetection or from an approved distributor. (Excludes C.A.T4 and Genny4)

To access the Products menu select Products from the navigation pane. 

Article's Content:

1. Products Overview
2. Register your product
3. Supported Products
4. Complete a product registration or add notes
5. Export your registered products

Products Overview

Use the Overview screen to review all your registered Radiodetection products. If the product has been paired and used with a compatible Radiodetection mobile app such as C.A.T Manager you will be able to see the Calibration expiry date, if applicable, and who last used it.

Purchase Date range.

Select either the From or To filter

Select by: Today, Yesterday, Last 7 Days, Last 14 Days, Last 30 Days, This Month, Last Month, Custom Dates.

List of products by purchase date range.

Warning Icons

NOTE: On the Products overview page, the warning icon next to a listed product indicates that the product software needs to be updated. 

Register your product

You can register your Radiodetection product by navigating to Products and selecting the Register Product tab.

1. Enter the Serial Number of your supported product
2. If the serial number has been recognised the Product Description will appear, press verify.
3. Enter the Purchase Date and the name of the Distributor
4. Press Submit

NOTE: if the serial number has already been registered you will be given the possibility to contact the support team to look at this issue.

Supported Products

Currently supported product ranges are:

1. C.A.T4 and Genny 4
2. RD8200SG Cable & Pipe locator
3. RD7200 and RD8200 Cable & Pipe locators
4. MRX Series of RF Marker Locators
5. TX
6. PCMx

C.A.T4 and Genny 4

RD8200SG

RD7200 and RD8200(G)

MRX Series of RF Marker Locators

TX

PCMx

Complete a product registration or add notes

Products registered using a compatible app, such as C.A.T Manager mobile, may have the purchase date and distributor missing.

Products can be associated with notes, allowing you to annotate relevant information such as, for example, calibration history.

To complete a product registration or to annotate it, select the Overview tab and:

1. Select the product

2. Press the Edit button

3. Enter Purchase Date and/or Distributor

4. Type your Notes

5. Press Save

Notes

NOTE: Notes associated with your product may be truncated if too long. If this is the case just hover your mouse over the field to see the full note.

NOTE: If a product has been registered by using a compatible mobile app, such as C.A.T Manager mobile for example, Purchase date and distributor will be missing.

Export a list of company products

Press the Download CSV button to save a detailed list of all your company’s products as Comma Separated Value (CSV) file.

NOTE: The Calibration End Date and Last Used By fields are populated by a compatible mobile app such as C.A.T Manager app

Can I save points internally with RTK corrections?

Yes, but still need a Bluetooth correction feeding RTCM data from an NTRIP Client.

How much data does RTK use?

It varies a range of less than 1 kilobytes per second to 5 kilobytes per second (or roughly two megabytes per hour to twenty megabytes per hour). Usage rates can be lower or higher, however. The VRS network and the amount t of satellites that are being corrected (as well as other factors) will impact this rate.

Why is the area that I am mapping not lining up accurately with basemap satellite imagery?

There is more than one reason for this to happen. If the distances are relatively small, there’s probably no reason to worry. A likely reason is that the coordinate planes of the basemap imagery is different from the coordinate system of the GPS receiver (usually 3ft to 4ft off). There are areas that can also be difficult to relay imagery onto as the image is taking a three-dimensional earth plane and transposing it onto a two-dimensional plane.

How do I obtain better accuracy?

The RD8200SG GNSS Receiver will automatically look for differential correction services (DGPS) that can achieve sub-meter accuracy, depending on conditions. With the incorporation of an RTK service provider, localized real time corrections can help to obtain survey grade accuracy.

Do I need internet access?

It depends on the required accuracy. SBAS corrections are done via satellite (no internet) and usually provide around 1m/3ft accuracy, depending on conditions. For more accurate reading, an internet connection is required.

What does the green LED light indicate?

The green LED light informs you of the status of your RTK connection.

RTK Fix

RTK fix means the GNSS accuracy is in the highest precision mode and is suitable for taking points
The exact accuracy can be found on the mobile app (app dependent).
This is visualized on the locator with a solid LED just above the screen.

 

RTK Float

RTK float means that it is using correction data, but has not moved to the highest precision mode yet. Only take points in Float when Fix cannot be obtained. The exact accuracy can be found on the mobile app (app dependent).
This is visualized on the locator with a flashing LED just above the screen.

  RTK Off

The RD8200SG is not using correction data. This could indicate an error in the NTRIP settings.
The LED above the screen is off.

 

How do I see what my accuracy is?

Accuracy is usually displayed on the mobile app.

Using the PointMan app it will be displayed on the screen. 

Example only, units can be changed to metric in the app

The RD8200SG locator has an LED light to indicate the RTK status

• Solid – RTK fix

RTK fix means it is in the highest precision mode.

• Flashing – RTK float

RTK float means that it is using correction data but has not moved to the highest precision mode yet.

• Off – all other conditions

The RD8200SG is not using correction data. This usually means there is an error in the NTRIP settings.

 

How do I register my Radiodetection Product for the Extended Warranty?

Methods of registering your Radiodetection products for the Extended Warranty

There are 2 ways in which to register your Radiodetection products for the extended warranty.

 

1) Radiodetection Online Portal

Visit https://portal.radiodetection.com/ to create your portal Guest account, next create a company account* and use the Product page to register your locator or transmitter.

 

'How to create a guest account' video:

https://support.radiodetection.com/hc/en-gb/articles/115004989543-Create-a-Guest-Account

'How to create a company account' video:

https://support.radiodetection.com/hc/en-gb/articles/115004997366-Create-a-Company-Account-upgrade-from-a-Guest-account-

'Managing your Radiodetection products' article.

https://support.radiodetection.com/hc/en-gb/articles/115001610452-Managing-your-Radiodetection-products

'Registering your gCAT4 via the CAT Manager mobile app' article. (If applicable)

https://support.radiodetection.com/hc/en-gb/articles/115001690391-Registering-your-gC-A-T4

* A valid e-mail address and mobile number are required.

**Languages: Currently Available: English. 

 

Eligible products for Online Portal registration.

• C.A.T4 and Genny4 product range
• RD7200 and RD8200 Product range
• RD7100 and RD8100 Locator and Marker locator range.
• TX product Range
• PCMx Locator

 

Alternatively,

 

2a) RD Manager™ Online is the Windows® PC software package for Radiodetection’s Precision RD8200™ and RD7200™ locator ranges

RD Manager Online is compatible with Microsoft Windows 10.
*Administrator privileges are required to install RD Manager Online.

Eligible Products for RD Manager Online registration

• RD8200 Precision Locator Range
• RD7200 Precision Locator Range

Software Download page: https://www.radiodetection.com/en-gb/resources/software-downloads/rd-manager-online

Once installed, create an account within the application by selecting ‘Sign In’ at the top left of the screen.

And then select: Sign Up Here.

Followed by registering your products as the illustration below. Account screen/Extended Warranty tab/Register.

 

Enter the serial number of unit then click on the Register button. Your product will then appear in the Extended Warranty list window.

 

Registration is then complete.

 

To select a preferred language option, go to Tool icon/Options/Select Current Language

 

**Languages: Currently Available: English, French, Chinese, German, Russian and Spanish.

Further information on RD Manager™ Online accounts: https://support.radiodetection.com/hc/en-gb/articles/4407101423249-RD-Manager-Online-Accounts

 

 

2b) RD Manager™ Windows Application (Compatible with all versions of Windows***)

*Administrator privileges are required to install RD Manager

***Windows XP onward

 

Eligible Products for RD Manager registration

• RD7000+M and RD8000M product range
• RD7100 and RD8100 Locator and Marker locator range.

 

Software Download page: https://www.radiodetection.com/en/resources/software-downloads/rd-manager

Once installed, create an account within the application by selecting ‘Sign In’ at the top left of the screen.

And then select: Sign Up Here.

Followed by registering your products as the illustration below. Account screen/Extended Warranty tab/Register.

 

Enter the serial number of unit then click on the Register button. Your product will then appear in the Extended Warranty list window.

 

Registration is then complete.

 

To select a preferred language option, go to Tool icon/Options/Select Current Language

**Languages: Currently Available: English, French & Spanish.

Further information on RD Manager™ accounts: https://support.radiodetection.com/hc/en-gb/articles/360001128943-RD-Manager-Accounts

 

 

To use the RD8200SG with corrected GNSS positioning to achieve survey grade accuracy, you need: 

1. RD8200SG locator
2. Compatible mobile app
3. Correction service provider
4. Compatible mobile phone or tablet (requirements depend on mobile app)

 

Can I use my local (free) correction service provider?

The RD8200SG was designed to work with any correction service provider. Many US states have free correction services available. For a full list for North America, please follow this link: North America - NTRIP-list.

What if I have no internet connection?

Without internet you it is not possible to receive correction data from the RTK Network and which means accuracy will be significantly reduced. The accuracy you will obtain will vary depending on the situation. Tests have shown an accuracy of 50cm-2m (1.5ft-6.5ft).

 

 

 

This articles applies to RD8200 and RD7100 precision locators.

 

If something goes wrong while updating the locator software, this may corrupt the software and the locator will fail to power up. The backlight may come up but the screen will remain blank

This may happen for example if the USB cable is accidentally disconnected from the locator or power down the unit while updating the unit software.

 

If this happens you should be able to put the locator in recovery mode and be able to update the software again.

To do this follow these steps:

1. Start RD Manager Online
2. Connect the USB lead to the locator
3.  Press and hold the Down arrow and Function keys and turn on the locator using the Power key.

1. The locator will power up in COMM2 recovery mode and RD Manager online will identify the unit

 

1. Follow this article for instructions on how to perform a software update to your locator

To identify what software version your precision locator hold down the  key on your keypad when you turn on the unit.

 The display automatically step through the following information: model type and software version

 

 

If required, you can update your precision locator to the latest software by installing and using the RD Manager for PC. This can be downloaded by visiting the RD Manager for PC web page or, if the link does not work, by copying and pasting the following URL into your web browser:

www.radiodetection.com/rdmanager

To use RD Manager for PC you will need a Windows PC running Windows 10 64 bit.

For further information on how to install and use RD Manager to update your locator's software refer to the RD Manager support section.

 

To identify what software version your C.A.T4 is running, squeeze the trigger and press the depth button whilst the C.A.T4 is powering up (the display is showing all the icons). Release the depth button when the letter ‘C’ appears on the left of the display.

The display automatically step through the following information: configuration number ‘C’, software version ‘S’ and calibration expiry date as day ‘D’, month ‘M’, year ‘Y’.

 

 

If required, you can update your C.A.T4 locator to the latest software by installing and using the C.A.T Manager for PC. This can be downloaded by visiting the C.A.T Manager for PC web page or, if the link does not work, by copying and pasting the following URL into your web browser:

https://www.radiodetection.com/products/cable-avoidance/cat4-and-genny4-range 

To use C.A.T Manager for PC you will need a Windows PC with XP or higher operating system. For further information please refer to the C.A.T Manager for PC operational guide.

This error is normally associated with the 'real time clock circuit' in the locator.  All data logging locators contain an on board battery that powers this circuitry when the locator is switched off so that the date and time clock continue to operate correctly, even when the unit is switched off.  In general this battery should last between 3 and 5 years, dependent upon usage and environmental conditions etc.

If the real time battery falls below specific levels, the locator will detect this and display the 'err 150' message on power up.  The locator performance or operation will not be compromised but time and date information on the stored data logs will be incorrect.

Please note, the real time battery can only be changed by Radiodetection service or an authorized Radiodetection service center.

 

 

 

Icons	Description
	Date
	Contract Contract associated to the survey
	Scan Number
	Start Timer
	Scan Duration"
	Genny duration* How long the C.A.T was used in Genny mode in that day or survey
	Power duration* How long the C.A.T was used in Power mode in that day or survey
	Radio duration* How long the C.A.T was used in Radio mode in that day or survey
	Avoidance duration* How long the C.A.T was used in Avoidance mode in that day or survey
	Low Frequency Genny signal duration* How long the C.A.T has detected a low frequency Genny signal with a strength greater than 10% of full scale on the display - Avoidance and Genny mode only
	High Frequency Genny signal duration* How long the C.A.T has detected a high frequency Genny signal with a strength greater than 10% of full scale on the display - Avoidance and Genny mode only
	Maximum sensitivity gain
	Minimum sensitivity gain
	Scan GPS % duration* Compared to the overall survey duration
	Survey number

 * Measured in hh:mm:ss 

All eC.A.T4 and gC.A.T4 models are equipped with sensors to detect incorrect usage and warn the operator with an alert that is also stored in the data log. 

This warning is known as a Swing Warning.

Warns that a C.A.T4 is being used too far from the vertical or moved too quickly for a reliable cable or pipe location.

 

Swing Warning

The is represented in the CSV data exported from the C.A.T4 under column 'S' as either a Yes/No or disabled. 

A Yes indicates that the C.A.T reported a Swing warning.

A further representation of this can be found in columns 'X' and 'Y' Blade and Paddle angles respectively and is represented as an integer scale figure.

 

In short, When the C.A.T4 in the vertical position, the blade angle is forward and back and the paddle angle is left to right. Likewise, if the C.A.T is in the horizontal position the blade angle is left and right and the paddle angle is forward and back. This is associated with the Swing warning that is registered on a logging C.A.T such as an eC.A.T4 and a gC.A.T4.

 

 

 

 

 

CSV Data usage export

https://support.radiodetection.com/hc/en-gb/articles/115005972986-Data-Collector

CSV Data structure

https://support.radiodetection.com/hc/en-gb/articles/115005133706-CSV-Data-Structure-for-eC-A-T4-and-gC-A-T4

 

Do I need a mobile app?

If you have a means of running the NTRIP, a mobile app is not strictly necessary. If you keep the mobile phone in your pocket, you can use the LED to establish RTK float/fix, however you won’t be able to visualize the map while you’re in the field. Data can be transferred to a PC or laptop using RD Manager Online for Windows after the survey.

Can I use Android or iOS phones/tablet?

The RD8200SG is compatible with both Android and iOS mobile devices. 

Which mobile apps are compatible with the RD8200SG?

Radiodetection are currently working with a number of app providers. Please see the full list including status.

PointMan can be purchased through Radiodetection, other apps need to be purchased directly from the provider.

 

 

 

Is the PointMan application free?

The app is free for 15 days as a trial. After that, you will need to purchase an annual subscription of PointMan Plus. Please contact you Radiodetection representative to obtain pricing in your local currency. The PointMan subscription can be purchased through Radiodetection.

How do I activate my PointMan license?

For instructions on setting up your PointMan license, please click here.

How do I renew my PointMan subscription?

You can renew your PointMan subscription by placing an order with Radiodetection for an annual license, quoting part number 10/POINTMAN. Radiodetection will provide you with an activation code, which you will need to enter through the payment process on the PointMan website: https://pointman.com/pricing/.

You data will be retained in your account.

I'm having issues with the PointMan app, where can I get support?

If you run into any issues, please do not hesitate to reach out to the PointMan Support team. They are available from 8:30am to 4:30pm US MST time zone (GMT-7) Monday through Friday.
Email: support@prostarcorp.com 
Phone Number: +1 970-683-5530

In addition, there is an extensive Help page.

I understand that PointMan now works on both Android and IOS? 

Pointman – iOS and Android versions are available. If you have downloaded the iOS version and subscribed on that platform, you cannot use the same login credentials on an Android device/app version (and vice versa).

Yes.

You can but only rechargeable NiMH batteries.

What is the difference between regular GPS/GNSS?

• GPS refers to the North American Global Positioning System.

• GNSS refers to the international multi-constellation Satellite System. GNSS includes GPS, GLONAS, Baidu, Galileo, and any other constellation system.

What is an RTK Correction service?

RTK Correction Service is a (usually paid) subscription to receive data in the field that help position GNSS receivers more accurately. Some regions offer free correction services (e.g., through the local Department of Transportation) so it’s worth checking if this is available in your local area.

What is NTRIP (usually pronounced N-trip)?

NTRIP stands for Networked Transport of RTCM via Internet Protocol. The NTRIP protocol enables the mobile GNSS receiver (RD8200SG) to access data from the RTK base station over the internet to achieve high accuracy. NTRIP can be built in the structure of a mapping app (such as PointMan) or it can be a separate mobile app (such as Lefebure for Android).

What is the difference between RTK/RTX systems?

RTK can only be used over Internet connectivity and will only work with the RD8200SG. Whereas RTX can be used over Internet and satellite connectivity but only works with Trimble.