6m filling hose for the Easysmoker smoke generator
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Frequently asked questions
General2
Is the MiniFlex2 (36 mm) as good at getting around bends as the MiniFlex2 (19.5 mm)?CamTronics
No, the MiniFlex2 (36 mm) is not quite as flexible as the MiniFlex2 (19.5 mm). However, 2–3 consecutive 90° bends are no problem with the 36 mm version either.
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What pipe diameters is the MiniFlex2 (36 mm) suitable for?CamTronics
The MiniFlex2 (36 mm) is suitable for pipe diameters from DN50 to DN150.
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Repair & Service0
Do you offer calibration?
As an official service point, we offer calibration for cable locators, leak detection and measuring devices. For a large proportion of the devices sold on the market, we issue corresponding certificates. You'll find more information on our Service & Repairs page and at service@cft.at.
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Can I get a loan device during the repair?
On request, we'll provide you with a loan device during the repair – at our standard rental rates. We'll be happy to clarify availability and details with you: kontakt@semperdeal.com.
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Who do I contact for technical problems?
Our support team is happy to help with technical problems. Write to us at kontakt@semperdeal.com and include the device type, the exact error message and – if possible – a photo. That way we can help you quickly and specifically.
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Do you offer repairs?
Yes, we offer repair services for most of the appliances in our range. Please submit a repair request directly via our repair request form or contact us at kontakt@semperdeal.com.
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How much does a repair cost?
Po otrzymaniu Twojego urządzenia przygotujemy kosztorys. Naprawa jest wykonywana dopiero po Twojej akceptacji. Ewentualną opłatę diagnostyczną podamy na zapytanie: kontakt@semperdeal.com.
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Do you offer an on-site service?
Yes. In Austria and Germany we offer an on-site service – from installation and instruction through to repair. Please arrange appointments at kontakt@semperdeal.com.
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Prices & Discounts0
How can I see the prices?
As a B2B shop, we display our prices in the customer area after you log in. All prices are net, plus VAT. For selected products, prices are also visible without logging in – i.e. for guests. For special conditions, please contact us at kontakt@semperdeal.com.
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Do you offer used or demo devices?
From time to time we offer tested used and demo devices. As availability varies, it's best to ask us directly about current offers: kontakt@semperdeal.com.
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Are there quantity discounts or graduated prices?
Yes. Depending on the product and order quantity, quantity discounts and graduated prices are possible. We'll be happy to prepare your individual quote: kontakt@semperdeal.com.
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Do you offer project pricing or framework agreements?
For large projects we offer individual project pricing and framework agreements. Just tell us about your project – we'll prepare a tailored offer for you: kontakt@semperdeal.com.
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Datasheets & Downloads0
Is a user manual included?
Yes, the appropriate user manual is included with every device. You'll also find the manual on the respective product page in the "Downloads & Media" section. We'll gladly provide a digital version by email on request as well: kontakt@semperdeal.com.
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Where can I find software or apps for the devices?
You can obtain the software and apps for the devices from the respective manufacturers' websites. In addition, you'll find all software solutions from the individual manufacturers and products bundled in our "Software" section. If you have any questions about installation, we're happy to help: kontakt@semperdeal.com.
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Where can I find technical data sheets?
You'll find the technical data sheets directly on the respective product page in the "Downloads & Media" section. If you can't find a particular data sheet, we'll be happy to send it to you by email: kontakt@semperdeal.com.
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Returns & Warranty0
Can I return or exchange products?
No. SEMPERDEAL sells to businesses only; there is no right of withdrawal or return, not even for unused goods in their original packaging. If goods are defective or we have delivered the wrong item, please notify us without delay after delivery at kontakt@semperdeal.com; we will then tell you how to proceed. Please never send goods back unannounced.
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What should I do if the goods arrive damaged?
Please document any transport damage immediately with photos and report it within 24 hours to kontakt@semperdeal.com. That way we can process the damage quickly for you.
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Training Courses0
Can I book training for a device I already own?
Yes. Training can also be booked for devices you already own – regardless of whether you purchased them from us. We also offer refresher courses. Simply contact us at kontakt@semperdeal.com.
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Technical Consulting6
Which device is right for my application?
We're happy to help. Just describe your application and we'll recommend the right device for you. You can reach us by email at kontakt@semperdeal.com, via chat, or by phone at +43 (0) 2252 53169.
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How can I update the software on my MiniFlex2?CamTronics
Software updates can only be installed on the camera as part of a service. As an official repair & service centre, we'll gladly take care of this for you. Register your camera directly via our online service registration or contact us at kontakt@semperdeal.com.
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Are the 36 mm push rod and the MiniFlex2 (19.5 mm) compatible with each other?CamTronics
Yes. The MiniFlex automatically detects which push rod with camera is fitted, so you can buy one base unit and run two different push rods with cameras on it. Please note, however: the 19.5 mm push rod is not compatible with the 36 mm push rod and vice versa. We also recommend not swapping the push rod directly on site, as this can take several minutes.
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What pipe diameters is the MiniFlex2 (19.5 mm) suitable for?CamTronics
The MiniFlex2 (19.5 mm) is suitable for pipe diameters from DN30 to DN100.
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Are spare parts (camera headCamTronics
Yes. Spare parts such as the camera head and push rod are available for the MiniFlex2. Both can also be replaced yourself using the supplied tool. To order spare parts, simply contact us at kontakt@semperdeal.com.
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Can I expand the MiniFlex2 with a second push rod?CamTronics
Yes. The MiniFlex2 automatically detects which push rod with camera is fitted, so you can buy one base unit and run two different push rods with cameras on it (e.g. 19.5 mm and 36 mm). This lets you cover different pipe diameters with a single device. Note: we recommend not swapping the push rod directly on site, as this can take a few minutes.
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Where can I send my MiniFlex2 for repair?CamTronics
Please do not send your MiniFlex2 in unannounced. Register the repair first via our online repair form – you'll then receive an RMA number and the exact shipping instructions. Our service address: SEMPERDEAL, Wiener Straße 99, 2514 Traiskirchen, Austria. Questions? kontakt@semperdeal.com
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