Alligator clip set (crocodile clip set) RO-SW-GN-GE-BL
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Frequently asked questions – ELECTRO PJP
Repair & Service11
Do you offer calibration?
As an official service point, we offer calibration for cable locators, leak detection and measuring devices. For a large proportion of the devices sold on the market, we issue corresponding certificates. You'll find more information on our Service & Repairs page and at service@cft.at.
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Can I get a loan device during the repair?
On request, we'll provide you with a loan device during the repair – at our standard rental rates. We'll be happy to clarify availability and details with you: kontakt@semperdeal.com.
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Who do I contact for technical problems?
Our support team is happy to help with technical problems. Write to us at kontakt@semperdeal.com and include the device type, the exact error message and – if possible – a photo. That way we can help you quickly and specifically.
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Do you offer repairs?
Yes, we offer repair services for most of the appliances in our range. Please submit a repair request directly via our repair request form or contact us at kontakt@semperdeal.com.
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How much does a repair cost?
Po otrzymaniu Twojego urządzenia przygotujemy kosztorys. Naprawa jest wykonywana dopiero po Twojej akceptacji. Ewentualną opłatę diagnostyczną podamy na zapytanie: kontakt@semperdeal.com.
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Do you offer an on-site service?
Yes. In Austria and Germany we offer an on-site service – from installation and instruction through to repair. Please arrange appointments at kontakt@semperdeal.com.
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How long does a repair take?
Depending on the device and the availability of spare parts, a repair usually takes 5–15 business days. Standard repairs are often completed faster. The exact duration also depends on your approval of the cost estimate.
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How do I update the firmware?
We carry out firmware updates for devices from Radiodetection, Pearpoint and others as part of a service appointment. You'll find more detailed information on how to perform updates yourself in our "Software" section – sorted by manufacturer. Alternatively, you can visit the respective manufacturers' websites.
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Where can I find my device's serial number?
You'll find the serial number on the type plate, under the battery compartment or in the device menu. Please always provide it for any repair.
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How do I register a repair?
The easiest way to register a repair is via our digital repair request form, which guides you step by step. Alternatively, email us at service@semperdeal.com with the device type, serial number and a description of the fault. You'll then receive an RMA number and shipping instructions.
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How do I properly clean and store my devices?
Clean heavily soiled devices after use with a slightly damp cloth and avoid aggressive cleaning agents. Store the devices in a dry place at room temperature. Charge the batteries regularly – even when they are not in use – to preserve their service life.
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Prices & Discounts5
How can I see the prices?
As a B2B shop, we display our prices in the customer area after you log in. All prices are net, plus VAT. For selected products, prices are also visible without logging in – i.e. for guests. For special conditions, please contact us at kontakt@semperdeal.com.
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Do you offer used or demo devices?
From time to time we offer tested used and demo devices. As availability varies, it's best to ask us directly about current offers: kontakt@semperdeal.com.
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Are there quantity discounts or graduated prices?
Yes. Depending on the product and order quantity, quantity discounts and graduated prices are possible. We'll be happy to prepare your individual quote: kontakt@semperdeal.com.
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Do you offer project pricing or framework agreements?
For large projects we offer individual project pricing and framework agreements. Just tell us about your project – we'll prepare a tailored offer for you: kontakt@semperdeal.com.
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What is the SEMPERDEAL of the week?
The SEMPERDEAL of the week features selected products that we offer at reduced prices each week. You'll find the current deals right on our homepage.
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Datasheets & Downloads4
Is a user manual included?
Yes, the appropriate user manual is included with every device. You'll also find the manual on the respective product page in the "Downloads & Media" section. We'll gladly provide a digital version by email on request as well: kontakt@semperdeal.com.
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Where can I find software or apps for the devices?
You can obtain the software and apps for the devices from the respective manufacturers' websites. In addition, you'll find all software solutions from the individual manufacturers and products bundled in our "Software" section. If you have any questions about installation, we're happy to help: kontakt@semperdeal.com.
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Where can I find technical data sheets?
You'll find the technical data sheets directly on the respective product page in the "Downloads & Media" section. If you can't find a particular data sheet, we'll be happy to send it to you by email: kontakt@semperdeal.com.
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Are there any product introduction and explanatory videos?
Yes. For many products we provide presentation and explainer videos. You'll find them directly on the respective product page in the "Downloads & Media" section. If this section isn't shown for a product, there are currently no videos available for it yet — but we are continuously expanding our range.
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Returns & Warranty2
Can I return or exchange products?
No. SEMPERDEAL sells to businesses only; there is no right of withdrawal or return, not even for unused goods in their original packaging. If goods are defective or we have delivered the wrong item, please notify us without delay after delivery at kontakt@semperdeal.com; we will then tell you how to proceed. Please never send goods back unannounced.
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What should I do if the goods arrive damaged?
Please document any transport damage immediately with photos and report it within 24 hours to kontakt@semperdeal.com. That way we can process the damage quickly for you.
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Training Courses1
Can I book training for a device I already own?
Yes. Training can also be booked for devices you already own – regardless of whether you purchased them from us. We also offer refresher courses. Simply contact us at kontakt@semperdeal.com.
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Configuration & Sets1
Can I order accessories separately
Yes. Accessories such as signal clamps, grounding cables, sondes, carrying cases, batteries and much more can be ordered individually and independently of the main device. You'll find all parts in the accessory categories in our shop – or simply request individual items from us.
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Technical Consulting1
Which device is right for my application?
We're happy to help. Just describe your application and we'll recommend the right device for you. You can reach us by email at kontakt@semperdeal.com, via chat, or by phone at +43 (0) 2252 53169.
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