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Frequently asked questions
Repair & Service0
Do you offer calibration?
As an official service point, we offer calibration for cable locators, leak detection and measuring devices. For a large proportion of the devices sold on the market, we issue corresponding certificates. You'll find more information on our Service & Repairs page and at service@cft.at.
Can I get a loan device during the repair?
Who do I contact for technical problems?
Do you offer repairs?
Yes, we offer repair services for most of the appliances in our range. Please submit a repair request directly via our repair request form or contact us at kontakt@semperdeal.com.
How much does a repair cost?
Do you offer an on-site service?
How long does a repair take?
How do I update the firmware?
Where can I find my device's serial number?
How do I register a repair?
The easiest way to register a repair is via our digital repair request form, which guides you step by step. Alternatively, email us at service@semperdeal.com with the device type, serial number and a description of the fault. You'll then receive an RMA number and shipping instructions.
How do I properly clean and store my devices?
Prices & Discounts0
How can I see the prices?
Do you offer used or demo devices?
Are there quantity discounts or graduated prices?
Do you offer project pricing or framework agreements?
What is the SEMPERDEAL of the week?
Datasheets & Downloads0
Is a user manual included?
Where can I find software or apps for the devices?
Where can I find technical data sheets?
Returns & Warranty0
Can I return or exchange products?
What should I do if the goods arrive damaged?
Training Courses0
Can I book training for a device I already own?
Configuration & Sets0
Can I order accessories separately
Technical Consulting1
Which device is right for my application?
Why choose the Smart RFID System from KOMPLEX®?Komplex
The Smart RFID System from KOMPLEX® offers you numerous advantages:
- Lifespan of the data stored in the Smart Marker: at least 50 years
- Create custom text information for each Smart Marker
- Edit all data about your underground networks from the comfort of your office or home
- Built-in GPS module in every Smart Marker Locator
- Acoustic GPS navigation
- Display of the Smart Markers in Google Maps®
- Detailed processing and archiving of all data about your underground networks in the unique Marker Database® software
- Archiving of your data in the Cloud database
- Secure data sharing with your partners via the Marker Database® web service
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