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Frequently asked questions
General8
How do I calibrate my ThermalMaster camera for higher accuracy?Thermal Master
To calibrate your ThermalMaster thermal imaging camera for higher accuracy, first let it warm up for a few minutes so the sensor can stabilize. Make sure the emissivity setting matches the surface material you are measuring, as an incorrect emissivity value is a common cause of inaccurate temperature readings. If the image looks uneven or noisy, use the camera's automatic or manual NUC (non-uniformity correction) function, especially after moving between environments at different temperatures.
For accurate results, avoid taking measurements in direct sunlight, in strong wind, or on highly reflective surfaces, as these factors can distort the readings. Where possible, compare the temperature data against known reference temperatures or contact thermometers, and adjust the settings to suit your specific application.
Finde ich Software-Downloads auf Ihrer Website?Thermal Master
Yes, you will find all the required software and mobile apps in our dedicated "Download Center" or "User Manuals" sections; if you use an Android smartphone, you can download the installation package for the "Thermal Master" app directly from our official website. However, if your smartphone runs iOS, we recommend going to the Apple App Store to search for and download the corresponding app, which ensures a smooth installation.
How often should calibration be performed?Thermal Master
Our devices are pre-calibrated at the factory and do not require regular recalibration under normal operating conditions; the software does, however, run an automatic shutter calibration (NUC) during operation to compensate for temperature fluctuations. You can also trigger this manually in the app if the image looks uneven, or verify your device once a year against a known temperature source for high-precision industrial applications.
Can I record video and take photos at the same time with the app?Thermal Master
Yes, the ThermalMaster app lets you record video and take photos at the same time. Simply tap the photo button while recording, and the app saves a still image without interrupting the video, so you never miss a moment. This lets you document important thermal findings as both video footage and high-resolution snapshots in a single session.
How do I connect my Thermal Master device to my computer?Thermal Master
To connect your Thermal Master device to your computer, you should use the supplied USB-C to USB-A cable (or a compatible data cable) to plug the device directly into the USB port on your PC; once the connection is established, you need to download and install the matching professional analysis software from our official Download Center.
Such as “Temp Master” for the P series or “IR Explorer” for the T series, which let you view live thermal images, carry out detailed temperature analyses and export professional reports directly to your Windows system.
On handheld models with internal memory such as the DV2 or Thor series, your computer recognizes the device as an external drive once it has been switched on and connected, so you can transfer stored thermal images and videos for playback with standard media players.
How does ThermalMaster compare to other brands such as FLIR?Thermal Master
The main advantages of ThermalMaster over FLIR lie in its exceptional price-performance ratio and superior specifications: at the same price it offers 2 to 4 times the pixel resolution (starting at 256×192) and a high frame rate of 25 Hz to 50 Hz, which prevents image stutter.
In addition, our P3 series supports manual focus and macro shots, making recesses on circuit boards clearly visible from a distance of 8 mm, whereas most FLIR products have fixed focal lengths, which makes close-up shots impossible. We also provide professional analysis software free of charge, with no additional subscription fees.
What is the temperature measurement range of ThermalMaster cameras?Thermal Master
ThermalMaster thermal imaging cameras typically cover a wide temperature measurement range from -20 °C to 600 °C, designed for a variety of inspection scenarios. In the low to medium range (-20 °C to 150 °C), for example, the camera can be used to check building insulation, carry out HVAC inspections, and detect heat loss through walls.
The medium to high range (approx. 150 °C to 400 °C) is well suited to electrical troubleshooting, switchboard inspections, or checking automotive components. At the upper end of the range (up to approx. 600 °C), the camera helps detect severe overheating in motors, exhaust systems, or industrial equipment, delivering accurate readings across a wide range of applications.
Haben Sie einen allgemeinen Überblick über Kalibrierung?Thermal Master
You can find calibration details in our User Guide and in the app settings. All ThermalMaster devices are factory pre-calibrated against professional blackbody references to ensure high accuracy, and our software (such as the ThermalMaster app) lets you run manual shutter calibrations and adjust the emissivity settings for accurate temperature readings across different materials and environments.
Repair & Service0
Do you offer calibration?
As an official service point, we offer calibration for cable locators, leak detection and measuring devices. For a large proportion of the devices sold on the market, we issue corresponding certificates. You'll find more information on our Service & Repairs page and at service@cft.at.
Who do I contact for technical problems?
Do you offer repairs?
Yes, we offer repair services for most of the appliances in our range. Please submit a repair request directly via our repair request form or contact us at kontakt@semperdeal.com.
Do you offer an on-site service?
How much does a repair cost?
Can I get a loan device during the repair?
Prices & Discounts0
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Do you offer used or demo devices?
Are there quantity discounts or graduated prices?
Do you offer project pricing or framework agreements?
Datasheets & Downloads0
Is a user manual included?
Where can I find software or apps for the devices?
Where can I find technical data sheets?
Returns & Warranty0
Can I return or exchange products?
What should I do if the goods arrive damaged?
Training Courses0
Can I book training for a device I already own?
Technical Consulting0
Which device is right for my application?
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